Challenge Code
If a user is having trouble with their credential answers or cannot receive a text or e-mail, system administrators create a Challenge Code to assist users with login issues.
The CHALLENGE CODE field is an override for system administrators only.
NAVIGATION: SYSTEM menu > Admin Tools > Credential Setup
- Select the user using the BROWSE button on the LOGIN ID field.
- Type a code into the CHALLENGE CODE field and click SAVE.
- That code can then be passed on verbally to the user, who can type it into the credential validation screen.
- This will allow the user to log into the system and change their password.
5/2021